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TOC:
  • Outsourcing: the most important management trend of the past 75 years
  • Outsourcing as a business force
  • Made in China
  • Setting the stage
  • Battle of the titans: the global outsourcing landscape
  • North America
  • Europe
  • South America
  • Africa and the Middle East
  • Asia-Pacific
  • BRIC nations
  • China: your essential shore
  • Big numbers from a big country
  • Government and politics
  • Planes, trains, and automobiles
  • Educating the masses
  • Your essential shore
  • The early years
  • Made in China
  • From pagers to market supremacy
  • The Internet arrives
  • Not yet a green light
  • India outsources to China
  • Risks and concerns
  • Strategies that work
  • What works? What is the right shore? What is the right model?
  • Captive versus partner
  • Build-operate-transfer
  • Dual-shore delivery
  • Going captive and avoiding the expat trap
  • Ten lessons learned
  • What works elsewhere does not necessarily work in China
  • Develop a vision of the future beyond the next shareholder meeting
  • Establish the right partnerships from the beginning
  • Do your homework
  • Commit for the long haul
  • Prepare yourself for an unprecedented speed of change
  • Choose an outsourcing city based on
  • People, people, people
  • Never give up
  • It is all about face
  • Winning the talent war
  • English makes the world go round
  • Recruiting staff
  • Salaries on the rise
  • Chinese work ethics
  • Retaining staff: employee retention and loyalty programs
  • China's outsourcing cities
  • Beijing
  • Shanghai
  • Dalian
  • Chengdu
  • Xi'an
  • Jinan
  • Hangzhou
  • Guangzhou
  • Nanjing
  • Shenzhen
  • IT outsourcing, business process outsourcing, and knowledge process outsourcing in China
  • Scope of outsourcing
  • Global outsourcing options for customers
  • Advantages of outsourcing to China
  • Disadvantages to outsourcing to China
  • Selection of vendor partners
  • Due diligence of the capabilities of vendors
  • Importance of business process standards
  • Importance of standards in BPO
  • Application of standards to different process types
  • Process selection for outsourcing
  • China's legal framework
  • Market entry and establishing a business in China
  • Intellectual property rights protection
  • Employment issues
  • Government policy
  • Currency and taxation
  • Dispute resolution and litigation
  • China 2020
  • Pillar of the economy: focus on the high-tech sector
  • Growth of the services sector
  • Satisfying a fast-growing global IT and business processes services demand
  • Overseas promotions leap forward
  • Stable China market economic prospects
  • Rise of globalization: in the front row
  • China 2020: wild cards
  • Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM
  • Appendix B: Case studies
  • Appendix C: Contact information for major government offices, outsourcing centers, and online resources
  • Index
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